1. How long dose the delivery take in general?
This is a most concerned question. Delivery usually occurs within the first hour after payment has been received when your order is in stock. Deliveries can occasionally take up to 90 minutes or longer based on order volumes and game server traffic. And for large demand orders it may take 30mins to 24 hours to get the goods ready for you. We are trying our best to send the gold to you ASAP.
2. What security precautions are taken to protect my privacy?
We take the protection of our clients’ personal information strictly. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so that we are vigilant. Your personal information will never be revealed to any third party.
3.What is our refund policy?
We respect our customer's opinion, if you want to get a refund before delivery, please contact our Live Help, they will do your refund immediately!
4.Why do prices change so frequently?
The price for virtual goods and currencies change frequently because they are in accordance with market supply and demand, comparable to the stock exchange. This is the reason for fluctuating price.
5.How can I check my order?
After your payment, you'll receive a confirmation email in your registered email address, where list the details of your order. You can contact our live chat freely if you have any question about the order.
6.What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you offer us with a valid telephone number and email address for us to contact you. At the same time we will not give the information to the third party.
7.How to get the items that I paid?
Please check your email, always the email you used to tell us or left on our site. We will send you an email once we got your order. If you never got any email, you can contact our Live Chat or email us about your order information.
8.How do I check the status of my order?
If you have registered our site then you can login in and check the status of your order directly.If you want to check more information about your order, you can contact our live chat and inquiry our online customer service staff at any time.
9.What payment methods can you accept?
Please click the Payment page to see the detail.
10.What should I do after the order?
After the order please do not leave at once, try to contact our customer service(see to contact us) and we will deliver the gold to you as soon as possible.
11.When is your customer service available?
Our customer service is available 24/7. You can feel free to contact our Live Chat. for general questions regarding your order status.(check Contact US )
12.What should I do after my payment?
Please contact us after your payment. You can contact us by our Live Chat in our site, Then we'll do our best to deliver the gold as fast as possible. Please do not disclose to anyone your order number or character name.
13.I login the Live Chat but you are not responding. What is the matter?
In that case, we kindly suggest you calm down and be a little more patient with us. Our customer service representative may be temporally not available, or we may be experiencing high traffic volume on our live Chat system. Your patience and understanding are highly appreciated in this matter. And we will try to respond you as soon as possible.
14.I have ordered on the wrong server or character name. What should I do?
Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.
15.Why should I need to register an account on your website?
Firstly, registration will allow you access to our website to order what you want quickly! More important, our site will record your information and add up your member points and comsumption, then you can become our VIP and enjoy more discount! It only takes a few moments to register so we strongly recommend you do registration in our website!